AI Transparency
AI Transparency Notice
Last updated: 1st September 2026
1. Why we publish this
Regulation (EU) 2024/1689 (the EU AI Act) requires, as of 2 August 2026, that people be told when they are interacting with an artificial intelligence system (Article 50).
At UnoRed we want to go beyond the legal minimum. You have the right to know, at all times, who or what you are talking to, what happens to what you say, and what you can demand from us. This page explains it.
2. Where we use AI
Where | What it does | Are you told? |
Website chat | Answers common questions, takes your enquiry and can help you book | Yes, at the start of the conversation |
AI phone receptionist | Answers calls, answers questions and books appointments | Yes, within the first seconds of the call |
Automated replies to messages and forms | Drafts a first reply to incoming enquiries | Yes, identified as an automated reply |
Content drafting | Helps prepare marketing copy, posts and emails, always reviewed by a person before publication | Not applicable — content is subject to human review |
Free Business Report | Gathers and organises publicly available information about your business | Yes, stated in the report itself |
3. Your rights when talking to our AI
You will always be told it is an AI, from the start of the interaction, clearly and unambiguously. We will never present a system as a person, or give it a name designed to mislead you.
You can ask to speak to a human at any time. Just say so or type it. You can also write to legal(at)unored(dot)es or use our contact page.
You can refuse to have the call recorded, with no disadvantage to you and without losing the ability to be helped by another means.
You can request access to the recording or transcript of your call, and its correction if it contains errors.
4. What AI can get wrong
We would rather be honest about the limitations of this technology:
It can be wrong. It may give an incorrect, incomplete or out-of-date answer.
Automatic transcription makes mistakes, particularly with names, unusual surnames, numbers, addresses and regional accents. A misheard name can have real consequences, which is why you can ask us to correct it.
It does not replace professional judgement. No answer generated by our systems is legal, tax, medical, financial or any other kind of professional advice.
It may misunderstand complex or ambiguous requests, or requests in a language or register it is not configured for.
If you have any doubt about an answer you received, ask to speak to a person.
5. What we do NOT do
We do not identify people by their voice. We use no voice biometrics and create no voiceprints.
We do not analyse or infer emotions. The EU AI Act prohibits certain uses of emotion recognition, and we use none of them.
We do not categorise people by personal characteristics derived from biometric data.
We make no automated decisions producing legal effects concerning you or similarly significantly affecting you. Every meaningful decision — plan recommendation, contracting, pricing — is made by a person.
We do not hand over your conversations to train AI models. We require our providers by contract not to use call content, recordings or transcripts to train their own models.
6. Human oversight
All our AI systems operate under human oversight. A person reviews their behaviour regularly, handles escalations and can switch them off at any time. The systems are configured to hand over to a person when a request exceeds their scope, when you ask for it, or when they detect they cannot help.
7. Call recording and transcription
Where a call is to be recorded or transcribed:
You will be told before recording begins, at the start of the call.
You will be told the purpose and how long it is kept.
Your consent will be requested. That consent covers only that specific call and expires when it ends — it does not authorise future recordings.
A perceptible indication will remain while recording is active.
You may refuse, with no disadvantage.
Recordings and transcripts are kept for a maximum of six (6) months, unless needed as evidence of a contract or a claim.
8. Your data
The processing of personal data arising from these interactions is governed by our Privacy Policy, which sets out purposes, legal bases, recipients, international transfers, retention periods and how to exercise your rights, including your right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
9. AI in the services we provide to our clients
When a business subscribes to UnoRed, the AI systems operate on behalf of and under the responsibility of that business, which is the controller of its own customers’ data. We contractually require our clients to:
keep the AI disclosure active and neither hide nor alter it;
appoint a person responsible for oversight;
inform the people they speak to about recording where it is enabled; and
not use the systems for practices prohibited by Regulation (EU) 2024/1689.
10. Contact
For any question, complaint or request about our use of AI: legal(at)unored(dot)es or our contact page.
