Service Agreement

CONNECT and GROW Plans

UnoRed

Version 1.0

This is a courtesy translation. The Spanish-language version of this Agreement is the official and legally binding version. In the event of any discrepancy, the Spanish text prevails.

Parties

Provider

Hereinafter, «UnoRed».

Client

The individual or company identified in the Service Order (Annex IV), acting within their business or professional activity. Hereinafter, the «Client».

1. Plan taken out

The plan taken out, its price, the set-up fee and the options chosen are recorded in the Service Order. The plans available under these Conditions are CONECTA (Connect) and CRECE (Grow).

What each plan includes

Founding Member status and optional services

If the Service Order states that the Client is a Founding Member (one of the first 25), Annex III also applies.

Optional services —among them the Unlimited Agent (147 €/month + VAT, unlimited use of the AI with no minutes counted)— are taken out by ticking them in the Service Order.

Services outside the plans

The CONECTA and CRECE plans have fixed content. Any service, feature, integration, volume, location or scope not expressly described in the table above or in the Service Order is excluded from the price agreed. If there is any doubt as to whether a particular item is included, the table above and the Service Order govern; anything not described is treated as excluded.

UnoRed may, at its own discretion, agree to provide additional, bespoke or off-catalogue services, or to put together a different package for a particular client. Where it does:

1. These will be agreed in writing, through a new Service Order or a specific agreement, before any work starts.

2. They will carry the price and terms agreed for that particular case; the published prices and the prices in this Agreement do not apply and are not a reference point.

3. UnoRed may accept or decline freely, without having to give reasons. Declining is not a breach and gives no right to compensation, discount or termination.

4. Until that written agreement exists, no additional work is owed by UnoRed.

2. Connectivity: fibre and mobile

2.1. The fibre and the mobile line are included in the plan price. The Client chooses when to activate them, and says so in the Service Order.

2.2. The Client may request the migration of their lines when signing up or at any time afterwards, with no change in price. The numbers to keep and the installation address are recorded in the Service Order.

2.3. The service is provided over the network of a duly authorised electronic communications operator with which UnoRed has a wholesale agreement. UnoRed is answerable to the Client for the contracting, the billing and the customer support of these services.

2.4. No minimum term. The Client is not tied to any minimum period and will pay no penalty for cancelling, whenever that may be. The set-up fee is not refunded (clause 5.3).

2.5. Number portability. The Client keeps their number when they join and can take it with them when they leave. UnoRed handles the number portability at no cost. The transfer takes between 2 and 4 weeks and the number keeps working throughout the process.

2.6. UnoRed checks coverage before activation. If there is no fibre available at the Client’s address, UnoRed will tell them before they pay anything. Speed and availability depend on the wholesale operator’s network and on the infrastructure in the area.

2.7. The Client undertakes to use the lines lawfully and for their own use. Reselling them to third parties is prohibited.

3. When the service starts and what UnoRed needs from the Client

3.1. UnoRed starts the roll-out once the Client has paid the set-up fee and has handed over the information and access needed.

3.2. The Client undertakes to:

1. Hand over on time the information, texts, images and authorisations that UnoRed asks for.

2. Give access to their profiles, accounts and systems when needed.

3. Appoint a contact person who can take decisions.

4. Review and approve whatever UnoRed sends them. If five (5) working days pass with no reply, it will be treated as approved and UnoRed will carry on.

5. Approve the wording of the messages in writing before they are sent.

6. Report any change of details, any incident or any closure of the business.

3.3. The timescales UnoRed gives are estimates. If the delay is because the Client has not handed over what is needed, the Client still pays and cannot claim for it. If 90 days pass without the Client handing over what is needed, UnoRed may terminate the Agreement and keep what it has been paid.

4. How the automatic messages are used: what the Client needs to know

This is the most important clause in the Agreement for the Client. Please read it carefully.

4.1. The data of the clients, contacts and people who call the Client’s business are the Client’s responsibility, not UnoRed’s. UnoRed only processes them following the Client’s instructions (Annex I).

4.2. Accordingly, it is for the Client to:

1. Have a valid legal basis for every message or campaign sent.

2. Ensure that their contact lists have been obtained lawfully and that those people were informed.

3. Obtain the prior consent required by Article 21 of Ley 34/2002 (the Spanish E-Commerce Act, “LSSI-CE”) before sending commercial communications by email, SMS or WhatsApp.

4. Exclude anyone who has objected to receiving communications.

5. Publish a suitable privacy policy on their website.

6. Approve the wording and the lists before each send.

4.3. Automatic service messages. The message sent when the Client’s business cannot take a call, and the appointment reminders and confirmations, are set up as strictly service messages: they identify the business, give information and offer to reply or to book. They contain no offers, discounts, prices or advertising of any kind, and they always include an opt-out.

4.4. The Client undertakes not to ask for promotional content to be added to those messages. If they were to ask and UnoRed agreed, the Client takes on the consequences in full under clause 12.

4.5. UnoRed’s right to refuse. UnoRed may refuse to run any campaign or message that it reasonably considers to be contrary to the law or to the rules of the platforms it uses. That refusal is not a breach by UnoRed and does not entitle the Client to any compensation or discount.

5. Price, invoicing and payment

5.1. Prices exclude VAT. All prices in this Agreement are shown excluding VAT. VAT will be added at the rate in force (currently 21 %) and will appear on the invoice. By way of example, CONECTA comes to 238,37 € a month with VAT included.

5.2. Monthly fee. Charged in advance, on day 1 of each month, by automatic charge to the card the Client registers on UnoRed’s secure payment gateway (Stripe). The Client expressly authorises that recurring charge and undertakes to keep a valid, funded card throughout the term of the Agreement. UnoRed never stores the full card number.

5.3. Set-up fee. Paid on signing, before work begins, and not refunded under any circumstances, not even if the Client cancels soon afterwards. It covers the analysis, set-up, build, integration, training and line activation, as well as the costs UnoRed takes on with third parties for the activation.

5.4. Usage and extras. Invoiced in arrears, based on the platform’s records, which both parties accept as valid evidence unless proved otherwise:

5.5. Advance notice of cost. Before launching any SMS or WhatsApp campaign that has a cost, UnoRed will tell the Client the estimated cost and will not send it without their express approval.

5.6. Non-payment. If the Client does not pay on the due date, UnoRed may, without any need for a prior demand:

1. Apply the late-payment interest under Ley 3/2004 (the Spanish Late Payment Act) on combating late payment in commercial transactions, plus 40 € in collection costs and the recovery expenses evidenced.

2. Suspend the services, giving 3 days’ notice after 7 days’ delay.

3. Terminate the Agreement if the non-payment reaches two consecutive monthly fees or three non-consecutive ones.

4. Set off what is owed against any amount UnoRed owes the Client.

Suspension for non-payment does not stop the obligation to pay.

5.7. The Client may not withhold or set off amounts on their own initiative, except for debts UnoRed has acknowledged in writing or that a final court decision declares.

6. Price changes

6.1. UnoRed may change prices by giving 30 calendar days’ written notice.

6.2. The new price applies from the next billing cycle.

6.3. The Client may cancel without penalty before the new price takes effect, by giving written notice within those 30 days. If they carry on using the service afterwards, they are taken to have accepted the new price.

6.4. Tax increases are passed on automatically and do not follow this procedure.

7. Term and cancellation

7.1. The Agreement runs for one (1) month from activation and renews by itself, month by month. There is no minimum term.

7.2. Cancellation by the Client. At any time, by writing to legal(at)unored(dot)es. The cancellation takes effect at the end of the current billing month. Fees already charged and the set-up fee are not refunded.

7.3. Cancellation by UnoRed. By giving 30 days’ written notice.

7.4. Immediate termination by UnoRed, with no notice and no compensation, if:

1. The Client fails to pay two consecutive monthly fees or three non-consecutive ones.

2. The Client uses the service contrary to the law or to Annex II.

3. The Client breaches clause 4 and exposes UnoRed to liability towards third parties or authorities.

4. The Client enters insolvency proceedings, ceases trading or is wound up.

5. An essential technology provider withdraws or substantially changes its service and providing the service becomes impossible or clearly uneconomic. UnoRed will give as much notice as possible.

6. The Client damages UnoRed’s reputation or treats its staff in a seriously offensive way.

7.5. What happens when it ends.

1. The services and the automations are switched off at the end of the current billing month.

2. The Client takes their number to another operator (clause 2.5).

3. The Client keeps their data. If they ask in writing within 30 days of cancelling, UnoRed will give them an export of their contacts and conversations in a standard format. After that deadline, UnoRed may delete them (Annex I, clause 11).

4. The licences in clause 9.2 come to an end.

5. The Client pays whatever is still outstanding, including the last month’s usage.

6. Clauses 4, 9, 10, 11, 12, 13 and 16, and Annex I as applicable, stay in force after cancellation.

8. Support

8.1. By email and through the channels UnoRed indicates, Monday to Friday during business hours, excluding Valladolid and national public holidays.

8.2. The response times UnoRed gives are indicative. This Agreement does not include a service level agreement with penalties.

8.3. Support does not cover incidents caused by misuse, by changes made by the Client or by third parties, by the Client’s equipment or network, or by failures of third-party platforms.

9. Who owns what

9.1. What belongs to UnoRed. The «UnoRed» brand, its logo and its slogan; and the templates, automations, AI scripts, campaign structures, methodologies and website templates that UnoRed uses or reuses generally. They always stay UnoRed’s.

9.2. Licence for as long as the Agreement lasts. UnoRed grants the Client the use of all of the above, on a non-exclusive, non-transferable basis and only while the Agreement is in force, for their own business. When the Agreement ends, that licence comes to an end.

9.3. What the Client keeps for good. Once everything due has been paid, the Client acquires the rights to the content created specifically for them and personalised with their identity: their sales copy, the bespoke images and the final design of their website. This does not include the underlying templates, automations or software, which stay UnoRed’s or its licensors’, or third-party items (fonts, stock images, software), which keep their own licence terms.

9.4. What belongs to the Client. Their brands, logos, content and databases stay theirs. The Client authorises UnoRed to use them free of charge, only for as long as the Agreement lasts and only to provide the service. The Client warrants that they have the right to use them and that they do not infringe third-party rights.

9.5. UnoRed may carry on freely using the general know-how and experience it gains, as long as it does not disclose the Client’s confidential information.

10. Confidentiality

Each party will keep secret the other’s information that it accesses under this Agreement, will not disclose it to third parties and will only use it to perform the Agreement. This obligation lasts for as long as the Agreement lasts and three (3) years more, and with no time limit for trade secrets protected by Ley 1/2019 (the Spanish Trade Secrets Act).

This does not cover public information, information already lawfully known, information developed independently, or information that must be disclosed by law or by order of an authority.

11. What UnoRed does not guarantee

11.1. UnoRed will provide the service with the professional care required. Its obligation is one of means, not of result.

11.2. UnoRed does not guarantee —and the Client acknowledges that they have not been promised— any number of clients, contacts, bookings, reviews, revenue or return on investment, or any search engine ranking, or that the service will work without interruptions or errors.

11.3. Artificial intelligence. The service uses AI systems. The Client acknowledges and accepts that:

1. The AI can get things wrong: it can give incorrect, incomplete or unsuitable answers, and automatic transcriptions can contain errors.

2. UnoRed does not guarantee the accuracy or the suitability of what the AI generates.

3. The Client must appoint someone to supervise how the AI works and to handle hand-overs to a human being.

4. The Client will not switch off or hide the notice that this is an AI system, which is compulsory from 2 August 2026 under Article 50 of Regulation (EU) 2024/1689, and will not present the system as if it were a person.

5. If call recording is switched on, the Client will tell the people they speak to and will obtain their consent, using the scripts UnoRed provides.

6. The Client will not use the service for emotion recognition, biometric categorisation or any other practice prohibited by that Regulation.

7. The Client will not use what the AI generates for medical, legal, financial or any other regulated advice.

12. Limit on UnoRed’s liability

Essential clause. Both parties acknowledge that this limit has been negotiated and accepted freely between businesses, that it is an essential part of the price agreed and that, without it, the price would be substantially higher.

12.1. UnoRed is never liable for loss of profits, loss of revenue, loss of clients or opportunities, loss or corruption of data, reputational harm, or any indirect or consequential damage, even if it had been warned that this could happen.

12.2. Maximum limit. UnoRed’s total, aggregate liability to the Client, on any basis and for all claims together, will not exceed the lower of these two amounts:

(i) the total fees the Client has paid UnoRed in the 12 months before the event giving rise to the claim; or (ii) 10.000 €.

12.3. UnoRed is not liable for damage caused by:

1. Failures, interruptions, changes of terms, suspensions or discontinuation of service by third-party platforms, operators, networks or technology providers.

2. Failures or data losses in the Client’s systems, equipment, networks or accounts.

3. The Client’s instructions, content, materials, lists or decisions, or their lack of accuracy or lawfulness.

4. The Client’s breach of clauses 3, 4, 11.3 or of Annex II.

5. Penalties or claims for sending commercial communications without a valid legal basis.

6. Content generated by the AI where the Client has not supervised it.

7. Calls not answered, messages not delivered or delays caused by the networks, the operators or the policies of the messaging providers.

8. Acts of third parties, including cyberattacks, if UnoRed applied reasonable security measures.

12.4. Deadline for claiming. The Client must notify any claim in writing within 30 calendar days of learning of the event, and in any case within 12 months of it happening. After that deadline, the claim lapses.

12.5. What is not limited. Nothing in this clause excludes UnoRed’s liability for wilful misconduct (Article 1102 of the Código Civil (Spanish Civil Code)), for harm to people’s life or physical integrity, or in cases where the law does not allow liability to be limited.

13. The Client answers for their own side (indemnity)

13.1. The Client will indemnify and hold UnoRed harmless —and the company to which UnoRed assigns this Agreement under clause 16.2— against any claim, penalty, fine, judgment, damage or cost, including reasonable lawyers’ and court agents’ fees, arising from:

1. The Client’s breach of the rules on data protection, commercial communications, unfair competition, advertising or intellectual property.

2. Sending commercial communications without a valid legal basis or to someone who had objected.

3. The lack of lawfulness, accuracy or ownership of the content, materials, brands or lists the Client provides.

4. Claims by the Client’s clients, contacts or employees over the processing of their data, where the responsibility is the Client’s under Annex I.

5. Use of the service contrary to Annex II or to UnoRed’s instructions.

6. Use of the AI without the transparency and supervision in clause 11.3.

13.2. UnoRed will tell the Client as soon as it learns of a claim of this kind and will let them take part in the defence. UnoRed will not admit the claim or settle it without the Client’s consent, which they may not unreasonably withhold.

14. Force majeure

Neither party is liable for what it cannot perform for reasons outside its control: disasters, epidemics, wars, terrorism, strikes, decisions of authorities, widespread network or power supply outages, large-scale cyberattacks, and the withdrawal or substantial change of the service by an essential technology provider. If the cause lasts more than 30 days, either party may terminate the Agreement with no compensation, with the Client paying for what has actually been provided up to that date.

15. No poaching of staff

During the Agreement and for the 12 months afterwards, neither party will hire the other’s staff or collaborators who have been involved in the service, without written permission. Whoever breaches this will pay the other six (6) months of the gross pay of the person hired, without prejudice to greater damages.

16. Other terms

16.1. Use of the Client’s image. UnoRed may only use the Client’s name, brand, logo or a testimonial in its advertising, its website or its Founders page if the Client expressly authorises it in the Service Order. The Client may withdraw that authorisation at any time, and UnoRed will take the content down within a reasonable period. Without express authorisation, nothing will be published.

16.2. Change to a company. UnoRed may assign this Agreement to the company it sets up to carry on its business under the UnoRed name, without needing the Client’s consent, provided this does not reduce their rights or the service guarantees. UnoRed will give written notice 15 days in advance, and the Client may terminate without penalty if they show they are harmed.

Once the assignment takes effect, every reference to “UnoRed” in this Agreement and its Annexes is to be read as a reference to the assignee company, with no document to sign, nothing for the Client to do, and no change to the price, the plan, the terms or the Client’s rights. The Client’s length of service and Founding Member status, where applicable, are preserved in full.

16.3. Assignment by the Client. The Client may not assign this Agreement without UnoRed’s written permission.

16.4. Subcontracting. UnoRed may subcontract the service, and is answerable for its subcontractors as for itself. Subcontracting of data processing is governed by Annex I.

16.5. Independence. The parties are independent businesses. This Agreement does not create an employment, company, agency or representation relationship.

16.6. Severability. If a clause turns out to be void, the rest stay valid and the void one is replaced by another with equivalent effect.

16.7. Entire agreement. This Agreement and its annexes replace any earlier agreement, proposal or communication on the same subject. The Client’s general purchasing terms do not apply.

16.8. Communications. By email to the addresses given at the beginning. Those addressed to UnoRed, to legal(at)unored(dot)es. Both parties accept the validity and the evidential value of email and of electronic signature.

16.9. Documents forming part of the Agreement, in this order of precedence:

1. The Service Order (Annex IV) signed by the Client.

2. These Conditions.

3. Annex I — Data processing agreement (prevails on data protection matters).

4. Annex II — Acceptable use rules.

5. Annex III — Founding Member terms, where applicable.

There is no other contractual document. Any earlier proposal, presentation or communication has no effect.

16.10. Language. The Spanish version of this Agreement is the official and prevailing one. Any translation is provided for information only.

17. This Agreement is between businesses

17.1. The Client states that they are acting within their business or professional activity and are not a consumer under Article 3 of Real Decreto Legislativo 1/2007 (the Spanish Consumers Act), and that they have sufficient authority to sign. Accordingly, consumer rules do not apply, including the right of withdrawal.

17.2. The above does not affect the non-waivable rights that telecommunications rules give a Client who is an individual, a self-employed professional (autónomo) or a micro-enterprise, including the right to number portability and the right to complain to the Oficina de Atención al Usuario de Telecomunicaciones (the Spanish Telecoms User Support Office) (https://usuariosteleco.digital.gob.es) if UnoRed does not resolve their complaint within one month.

17.3. Sector-specific pre-contractual information. A Client that is a micro-enterprise, a small business or a non-profit organisation may waive, by ticking it in the Service Order, the pre-contractual information and the contract summary in Article 67 of Ley 11/2022 (the Spanish Telecommunications Act) and the limit on duration in its section 7. If they do not tick it, UnoRed gives them that information on a durable medium before signing.

18. Governing law and courts

This Agreement is governed by Spanish law. Both parties, acting as businesses, submit to the Courts and Tribunals of Valladolid, waiving any other jurisdiction, without prejudice to clause 17.2.

ANNEX I — Data Processing Agreement (Article 28 GDPR)

(Article 28 of Regulation (EU) 2016/679 — GDPR)

1. Who is who. The Client is the controller of their clients’ and contacts’ data. UnoRed is the processor: it only processes them on the Client’s behalf and following their instructions. This annex lasts as long as the Agreement.

2. What is processed and what for. UnoRed processes the data to: manage the Client’s contacts and conversations; reply automatically to missed calls and to new enquiries; answer the phone using AI and, if switched on, record and transcribe calls; manage the diary, the bookings and the reminders; run the campaigns the Client approves; request reviews; issue the Client’s invoices and collect payments; publish content and manage the messages received; and provide support and produce reports.

3. Whose data. The Client’s clients and potential clients; people who contact their business; people on the lists the Client provides; and the Client’s employees who use the platform.

4. What data. Identification data; contact data (telephone, email, address, messaging identifiers); history of conversations, appointments and services; reviews; billing data if that function is used; recordings and transcriptions if switched on; and communication metadata (date, time, duration, number, IP).

5. Sensitive data: prohibited. The Client will not enter into the platform data on health, biometrics, sex life, beliefs, trade union membership, ethnic origin, or criminal data. If, because of their line of work —healthcare, for example— they need to process such data, they must tell UnoRed in writing beforehand, so that the additional terms and measures needed can be signed. If they do not, the Client takes on the consequences alone.

6. UnoRed’s obligations. UnoRed undertakes to:

1. Process the data only following documented instructions from the Client.

2. Tell the Client if it considers that an instruction infringes the rules, and it may suspend that instruction until it is confirmed or corrected.

3. Not use the data for its own purposes or pass them on, except on the Client’s instruction, by legal obligation or as set out in clause 10.

4. Ensure that anyone accessing the data is bound by confidentiality and trained.

5. Apply the security measures in clause 12.

6. Help the Client deal with data subjects’ rights requests. If UnoRed receives a request directly, it will pass it to the Client within 72 hours and will not reply unless instructed to.

7. Help the Client comply with Articles 32 to 36 GDPR (security, breaches, impact assessments).

8. Tell the Client within a maximum of 48 hours of becoming aware of any security breach, with the information available, at the email address given at the beginning of this Agreement.

9. Delete or return all the data when it ends, as the Client chooses (clause 11).

10. Provide the information needed to show compliance and allow audits by the Client or by an authorised auditor, with 30 days’ notice, during business hours, once a year at most —except in the case of a security breach or a request from an authority— under confidentiality and at the Client’s cost, unless substantial breaches by UnoRed are found.

11. Keep the record of processing activities under Article 30.2 GDPR.

7. The Client’s obligations. The Client undertakes to: hand over only the data that are needed; have a valid legal basis for each processing activity and campaign; have informed data subjects in line with Articles 13 and 14 GDPR; carry out their own impact assessment if applicable; keep their own record of processing activities; deal with the rights requests and complaints they receive; and tell UnoRed of any requirement specific to their sector.

8. Contact for security alerts. The one given by the Client at the beginning of this Agreement. It is the Client’s responsibility to keep it up to date.

9. Instructions. These will only be given in writing by the authorised people the Client names at the beginning of this Agreement.

10. Sub-processors and transfers outside the EU.

10.1. The Client gives general authorisation for UnoRed to use sub-processors. The categories are:

The specific, up-to-date list is available on request from legal(at)unored(dot)es.

10.2. UnoRed will give 30 days’ notice of any new sub-processor or change of sub-processor. The Client may object with reasons on data protection grounds within that period. If the objection makes it impossible to provide the service on equivalent terms, either party may terminate the Agreement without penalty, taking effect at the end of the current billing month.

10.3. UnoRed will impose on each sub-processor the same obligations as in this annex and will be answerable for what they do.

10.4. Outside the EU. Some providers process data in the United States. UnoRed guarantees that those transfers are covered by the adequacy decision for the EU-US Data Privacy Framework where the provider is certified, or by the European Commission’s Standard Contractual Clauses, with additional measures where necessary. The Client expressly instructs UnoRed to make those transfers.

11. When it ends. The Client will choose, within 30 days of cancelling, whether they want UnoRed to return or delete the data. If they say nothing, UnoRed will delete them 90 days after cancellation, giving notice first. UnoRed will keep only what the law requires it to keep.

12. Security measures. UnoRed will apply at least: encryption of communications (TLS 1.2 or higher) and of data at rest where the platform allows it; access control with named accounts, least privilege and two-factor authentication on all administration accounts; access logging; regular back-ups with restore testing; logical separation of each client’s data; signed confidentiality undertakings; a documented breach procedure; careful selection of providers; and secure deletion when it ends.

13. Liability. Each party is liable for its own breach under Article 82 GDPR. The Client will indemnify and hold UnoRed harmless against any claim or penalty arising from the lack of a legal basis, from breach of the duty to inform data subjects, from the unlawfulness of the data provided, from entering sensitive data without the agreement in clause 5, or from instructions contrary to the rules. The limit in clause 12 of the Agreement also applies to this annex, so far as the law allows.

ANNEX II — Acceptable Use Rules

1. Automatic service messages. Missed-call messages, confirmations and reminders: respond to an action by the recipient; contain no offers, discounts, prices or advertising; identify the business; include a simple, free opt-out that is handled automatically and immediately; and are written without accents or emojis so as not to double the sending cost.

2. Commercial campaigns. These are only sent to people the Client has a valid legal basis to contact, with the prior consent required by Article 21 of the LSSI-CE. Anyone who has objected is excluded beforehand. They are clearly identifiable as advertising, they identify the sender and they include in every send a simple, free opt-out and a valid electronic address for that purpose. The Client approves the content and the list in writing before each send.

3. Prohibited. Mass sending without a legal basis; impersonating identities or senders; unlawful, misleading or defamatory content; collecting data by unlawful means; using purchased lists or lists of unverified origin; contacting people listed in advertising exclusion systems without a legal basis; and any use contrary to the rules of the technology platforms used.

4. Consequences. A breach allows UnoRed to suspend the service immediately and to terminate the Agreement under clause 7.4, without prejudice to the indemnity in clause 13.

ANNEX III — Founding Member Terms

Applicable only if the corresponding box has been ticked in clause 1.

1. The Client is one of UnoRed’s first 25 clients and gets the following benefits.

2. Lifetime VIP access. VIP access to UnoRed events and workshops and a 20 % discount on tickets, for as long as the Client remains a member. If the Client cancels, this benefit ends.

3. Permanent priority support. Priority attention, direct access to the founder and an assigned account manager, for as long as the Client remains a member. This benefit is not a service level agreement and carries no guaranteed response times; clause 8 applies.

4. Featured founder. The Client’s business may appear in UnoRed’s network and on its Founders page, provided the Client has authorised this in clause 16.1. Without that authorisation, nothing will be published.

5. A say in development. The Client will be consulted on UnoRed’s upcoming features. This does not give any right of decision, participation, ownership or exclusivity over what UnoRed develops.

6. The set-up fee is never free, not even for Founding Members.

7. These benefits are personal and non-transferable and are not passed on to third parties or to buyers of the Client’s business.