Terms and Conditions
This is a courtesy translation. The Spanish-language version of this document is the official and prevailing version. In the event of any discrepancy, the Spanish text prevails.
General Terms of Use and of Contracting through the Website
UnoRed — unored.es
Last updated: 1st September 2026
Language of this document — the Spanish version prevails
These Conditions are published in Spanish (main version, accessible at unored.es) and in English (accessible at unored.es/en). The Spanish version is the official and prevailing version. The English version is provided solely as a courtesy translation; in the event of any discrepancy, divergence or conflict of interpretation between versions, the Spanish text shall always prevail.
1. Identification of the owner and purpose
These General Conditions (hereinafter, the “Conditions”) govern access to and use of the services offered through the website unored.es and its English version unored.es/en (hereinafter, the “Website”), whose owner is Arjun Chhabra, with NIF Y7385955W, registered address at Calle Cadenas de San Gregorio 8, 47011 Valladolid (Spain) and email address legal(at)unored(dot)es, who operates under the trade name UnoRed (hereinafter, “UnoRed” or “the Owner”).
These Conditions govern, in particular:
the use of the free services available on the Website (request for the Free Business Report, call bookings, contact forms, chat and subscription to communications);
the process of contracting UnoRed’s services by electronic means; and
the general framework of the relationship between UnoRed and its clients.
The specific conditions of each service contracted are set out in the General Conditions of Contracting of Services and in the Service Order or proposal accepted by the client, which shall prevail over these Conditions in the event of contradiction.
2. Acceptance
Access to the Website and the use of any of its services imply full and unreserved acceptance of these Conditions, of the Legal Notice, of the Privacy Policy and of the Cookie Policy, in the version published at the time of access.
3. Scope as to persons: contracting exclusively between businesses (B2B)
UnoRed’s services are offered and contracted exclusively with businesses, professionals, self-employed professionals (autónomos) and legal entities acting within the framework of their economic or professional activity. UnoRed does not contract with consumers.
By using the forms or contracting any service, the User declares and warrants that:
he or she is acting within the framework of his or her business or professional activity and not as a consumer within the meaning of article 3 of Real Decreto Legislativo 1/2007 (the Spanish Consumers and Users Act);
he or she is of legal age and has full capacity to act;
he or she has sufficient authority to bind the company or entity on whose behalf he or she is acting; and
the data provided is truthful, accurate and complete.
Consequently, the provisions of Real Decreto Legislativo 1/2007 relating to contracts with consumers do not apply, including the right of withdrawal provided for in articles 102 et seq. thereof.
4. Free services offered through the Website
4.1 Free Business Report
UnoRed offers to prepare, free of charge, a report on the digital presence of the applicant’s business, which may include an analysis of its business profile in search engines, the performance and visibility of its website, its local ranking, its public reviews, the accuracy of the business data published on the internet and a comparison with up to three competing businesses.
Applicable conditions:
The report is free of charge and does not give rise to any obligation to contract. The applicant retains the report regardless of whether or not he or she contracts.
The report is prepared on the basis of publicly accessible information and of the data provided by the applicant, by means of automated third-party tools. UnoRed does not guarantee the accuracy, completeness or currency of the information coming from those sources, nor is it liable for any errors or omissions they may contain.
The report is purely informative and indicative in nature. It does not constitute professional advice, an audit, a certification, a valuation or a binding recommendation of any kind, and should not be the sole basis for business decisions. The decisions the applicant takes on the basis of the report are his or her sole responsibility.
The comparison with competing businesses is carried out on the basis of public data and for the applicant’s information only, without any denigratory intent or intent of comparative advertising within the meaning of Ley 3/1991, de Competencia Desleal (Spanish Unfair Competition Act).
UnoRed reserves the right not to prepare or not to deliver the report where the request is manifestly outside its field of activity, where it comes from a competitor, where the data provided is false or incomplete, or where there are indications of abusive, automated or repeated use of the service. As a general rule, one request per business is accepted.
The report is delivered in electronic format. UnoRed does not guarantee any particular delivery period.
4.2 Booking of calls and meetings
The Website allows a call or meeting with UnoRed to be booked. The booking does not constitute the contracting of any service nor does it create any obligation for either party beyond attending the arranged meeting. UnoRed may reschedule or cancel a booking by giving notice as far in advance as possible.
4.3 Contact forms and chat
Enquiries submitted through the forms, by email or via the chat will be dealt with within a reasonable period. UnoRed does not guarantee any particular period or availability. The chat may be operated by an artificial intelligence system, a circumstance that is indicated at the start of the conversation in accordance with article 50 of Regulation (EU) 2024/1689.
The User undertakes not to send through these channels confidential information of third parties, special categories of data under article 9 of the GDPR, access credentials, payment card data or unlawful content.
4.4 Subscription to communications
Subscription to our communications is voluntary and requires the User’s express consent. The User may unsubscribe at any time by means of the link included in each communication or by writing to legal(at)unored(dot)es.
5. Contracting UnoRed’s services
5.1 Non-binding nature of the information published
The information on plans, features and prices published on the Website is informative in nature and constitutes an invitation to treat, not a binding offer. UnoRed may modify its catalogue, its features and its prices at any time in respect of future contracts.
5.2 Contracting process
Contracting is generally structured by means of the following process:
Request for information or for the Free Business Report by the interested party.
Diagnostic meeting (“audit”) in which UnoRed analyses the needs of the business.
Issue by UnoRed of a proposal or Service Order identifying the recommended plan, the scope, the monthly price, the set-up fee and the applicable particular conditions.
Acceptance by the client of the proposal and of the General Conditions of Contracting of Services, by handwritten signature, electronic signature or express acceptance by electronic means enabling the client’s identity and intention to be evidenced.
Payment of the set-up fee and activation of the services.
The contract is concluded at the moment UnoRed confirms the client’s acceptance. UnoRed reserves the right not to accept a request to contract, without having to give reasons and without this giving rise to any right to compensation.
5.3 Determination of the plan
UnoRed’s plans are fixed and their content is not individually configurable. The applicable plan is determined on the basis of the diagnosis carried out by UnoRed in accordance with the needs of the business. The client freely decides whether or not to contract the recommended plan.
5.4 Electronic communications services included
UnoRed’s plans include connectivity services (fibre and mobile line) provided over the network of a duly authorised electronic communications operator with which UnoRed has a wholesale agreement. Contracting those services is optional for the client and does not alter the price of the plan. The specific conditions applicable to these services, including the number portability and dispute resolution rights granted by sectoral legislation, are set out in the General Conditions of Contracting of Services.
5.5 Prices and taxes
All prices are expressed in euros and exclusive of VAT (IVA). Value Added Tax at the rate legally in force and any other applicable taxes shall be added to the amount indicated, and shall be detailed in the invoice.
5.6 Waiver of the pre-contractual information obligations for electronic contracting
In accordance with article 27.2 of the LSSI-CE, and given that this is a contract concluded between businesses or professionals in which neither party is deemed to be a consumer, both parties expressly agree that the pre-contractual information obligations established in article 27.1 of that legislation shall not apply.
Likewise, in accordance with article 28.3 of the LSSI-CE, the parties expressly agree to dispense with the obligation to confirm receipt of the acceptance provided for in article 28.1, without prejudice to UnoRed’s usual practice of sending confirmation of contracts by email.
5.7 Waiver of sectoral pre-contractual information (micro-enterprise end users)
Electronic communications services are provided to clients acting as businesses or professionals. Where the client qualifies as a micro-enterprise, small enterprise or not-for-profit organisation in accordance with article 67 of Ley 11/2022, de 28 de junio, General de Telecomunicaciones (Spanish General Telecommunications Act), a total or partial waiver of the pre-contractual information and of the contract summary provided for in that provision, as well as of the duration limit under article 67.7, may be expressly agreed in the Service Order.
Such a waiver shall be valid only if it is express, specific and recorded in writing in the contractual document. In the absence of an express waiver, UnoRed shall provide the client with the pre-contractual information and the contract summary on a durable medium before signature. This waiver does not in any case affect the non-waivable rights granted by sectoral legislation, including the right to number retention (portability) and access to the out-of-court dispute resolution procedure.
5.8 Filing of the contractual document
The electronic document in which the contract is formalised shall be filed by UnoRed. The client shall receive a copy and may request a further copy at any time by writing to legal(at)unored(dot)es.
5.9 Language of contracting
The contract may be formalised in Spanish or in English. The Spanish version shall be the official and prevailing version in the event of any discrepancy.
6. Obligations of the User
The User undertakes to:
Use the Website and its services in accordance with the law, good faith, public policy and these Conditions.
Provide truthful, accurate and up-to-date information, and keep it up to date.
Not to impersonate third parties or act on behalf of a company without sufficient authority.
Diligently safeguard any access credentials provided to the User and be responsible for their use. The User must immediately notify UnoRed of any loss, theft or unauthorised access.
Not to carry out actions that may damage, overburden or prevent the normal operation of the Website, nor attempt to access restricted areas.
Not to use the Website to send unsolicited commercial communications, or for fraudulent activities or activities contrary to unfair competition, intellectual property or data protection legislation.
7. Intellectual and industrial property
The intellectual and industrial property rights in the Website, the trade mark and trade name “UnoRed”, the tagline “Conecta. Crece. Pertenece.”, the contents, the reports, the templates, the methodologies, the automation workflows and any material delivered by UnoRed belong to the Owner or to its licensors, under the terms of the Legal Notice and of the General Conditions of Contracting of Services.
Delivery of the Free Business Report entitles the applicant to use it internally within the framework of his or her business activity, and not to reproduce, distribute, publicly communicate, commercialise or transfer it to third parties, nor to use it for competitive purposes against UnoRed.
8. Availability of the Website
UnoRed will endeavour to keep the Website operational, but does not guarantee uninterrupted availability. The Website is hosted and published by means of third-party platforms whose failures, interruptions or suspensions are beyond UnoRed’s control. UnoRed may interrupt access for maintenance, security or updating reasons, endeavouring to minimise the impact and, where possible, giving prior notice.
9. Limitation of liability
To the maximum extent permitted by law, and given that this is a relationship between businesses or professionals:
UnoRed does not guarantee any commercial result arising from the use of the Website, of the Free Business Report or of its services. References to efficiency improvements, customer acquisition, time savings or any other benefits are illustrative and do not constitute a guarantee or commitment.
UnoRed shall not be liable for indirect damages, loss of profit, loss of business opportunities, loss of data, reputational damage or losses arising from business decisions taken by the User.
UnoRed shall not be liable for interruptions, failures, errors or suspensions attributable to third-party platforms, networks or technology providers, nor for changes that they introduce to their services, conditions or prices.
UnoRed’s total aggregate liability towards the User on any ground arising from the use of the Website and of the free services described in section 4 is limited to one hundred (100) euros. Liability arising from the services contracted shall be governed by the limit established in the General Conditions of Contracting of Services.
The foregoing limitations shall not apply in cases of wilful misconduct (article 1102 of the Código Civil (Spanish Civil Code)), nor in respect of damage to life or physical integrity, nor in those cases in which mandatory legislation does not permit their exclusion or limitation.
10. Force majeure
Neither party shall be liable for the failure to perform its obligations where this is due to force majeure or fortuitous events, understood to include, among others: natural disasters, epidemics, armed conflicts, acts of terrorism, general strikes, decisions of public authorities, widespread failures of telecommunications networks or of the electricity supply, large-scale cyberattacks and the cessation or substantial unilateral modification of the service by essential technology providers.
11. Indemnity
The User shall hold UnoRed harmless against any claim, penalty, fine, damage, loss or cost, including reasonable lawyers’ and court representatives’ fees, arising from the User’s breach of these Conditions, of applicable legislation or of third-party rights, or from the falsity or inaccuracy of the information provided.
12. Modification of the Conditions
UnoRed may modify these Conditions at any time. Modifications shall take effect from their publication on the Website and shall apply to subsequent uses and contracts. Contracts already concluded shall be governed by the conditions in force at the time of their formalisation, without prejudice to the modification regime provided for in the General Conditions of Contracting of Services.
13. Assignment
The User may not assign its contractual position or the rights and obligations arising from these Conditions without the prior written consent of UnoRed.
UnoRed may assign its contractual position, as well as the rights and obligations arising from these Conditions, to any company in which it is a shareholder or director, or to the commercial company it incorporates for the continuation of its activity under the name UnoRed, without the need for the User’s consent, provided that this does not entail any diminution of the User’s rights or of the service guarantees. The assignment shall be notified to the User in writing.
14. Partial invalidity
A declaration of nullity, unlawfulness or ineffectiveness of any of these clauses shall not affect the validity of the remainder, which shall continue to be fully applicable. The affected clause shall be replaced by another valid clause of equivalent economic and legal purpose.
15. Communications
Communications between the parties shall be made by email to the addresses provided. Communications addressed to UnoRed shall be sent to legal(at)unored(dot)es. The parties acknowledge the full validity and evidential effectiveness of email and of electronic signature in accordance with Regulation (EU) 910/2014 and Ley 6/2020 (Spanish Electronic Trust Services Act).
16. Applicable law and jurisdiction
These Conditions are governed by Spanish law.
For the resolution of any dispute, and given that this is a relationship between businesses or professionals, the parties expressly submit, waiving any other jurisdiction, to the Courts and Tribunals of the city of Valladolid (Spain), in accordance with article 54 of Ley 1/2000, de Enjuiciamiento Civil (Spanish Civil Procedure Act).
The foregoing is without prejudice to the non-waivable rights granted to end users of electronic communications services who are natural persons, self-employed professionals or micro-enterprises by article 78 of Ley 11/2022, General de Telecomunicaciones, including the possibility of resorting to the Oficina de Atención al Usuario de Telecomunicaciones (Spanish Telecommunications User Support Office).
